1. Advantage Software

      BluWave CRM
      About Advantage CRM
      Advantage CRM FAQs
      Advantage Benefits
      Advantage CRM System
      Opportunity Tracking
      CRM Help Desk Module
      CRM Quotes System
      CRM Competitor Analysis
      CRM Management Reports
      Synchronisation Methods
      MS Office Compatibility
      CRM Integration Options
      CRM
      Sales Force Automation
      Sales Tracking Software
      Contact Management
      Contact Us

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    2. Third Wave CRM / CRM Help Desk Module
      Advantage CRM Software Help Desk Module

      The Advantage CRM Problem Management/Help Desk Module is available in several variations including modules designed for:

       

      Complaints Management e.g. in manufacturing environments where stock is faulty/returned.


      This module is ISO compliant.

       

      Repair Job Management where equipment is returned for repair, services or warranty claims.

      		 Advantage CRM Software Help Desk Module
      Problem Tracking in a help desk environment where customer queries are handled. Incidents are logged, allocated for solution, job cards may be printed. Jobs are closed and histories of service incidents per customer and/or equipment, technician and product are maintained.

      Functions Benefits
      Service Manager Level
      Log problems reported by customers Controls that all customer problems are recorded systematically (Quality System)
      Allocation of problems to relevant person Assigns responsibility for solution
      Jobs can be logged against a specific piece of equipment at a customer Maintains repair histories for each piece of equipment. Can check if it is a return of a previous repair
      Service agreements can be monitored When equipment is brought is in can check if a service agreement or warranty exists
      Agreement expiry reports/notices are generated Controls that service agreements are renewed timeously
      Reporting to Management of the status of problems Controls that all logged problems are allocated and solved
      Automatically computes expected solution date and time and reports on overdue problems Enforces solution of problems within a limited period.
      Integrated with Advantage so sales staff can view status of problems their accounts. Facilitates flow of information from the service to sales department
      Computes Statistics on average times to close problems by technician, problem type, customer and product. Provides a measure of productivity

       

       

       

       

       

       

       

       

       

       

       

       

       

       

       

       

       

       

       

       

       

       

       

       

      If you are interested in finding out more about Advantage CRM Software and the benefits thereof, contact us or call us on +27 11 462 6871 and we will gladly be of further assistance. 
       

    3. Call us today on

      011 462 6871

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      Benefits of CRM Tools

      Benefits of CRM


      • Higher Sales Productivity
      • Added Cross-Selling
      • Improved Customer Service
      • Higher Close Rates
      • Higher Overall Profitability
      • Increased Customer Retention

      Benefits of Advantage Software

      Advantage CRM

      Advantage is Powerful
      Advantage is Affordable
      Advantage is Locally Developed
      One Can Customize Advantage
      Advantage Training Available
      Advantage is a Total Solution