Functions

Benefits

Log problems reported by customers

Controls that all customer problems are recorded systematically (Quality System)

Allocation of problems to relevant person

Assigns responsibility for solution

Jobs can be logged against a specific piece of equipment at a customer

Maintains repair histories for each piece of equipment. Can check if it is a return of a previous repair

Service agreements can be monitored

When equipment is brought is in can check if a service agreement or warranty exists

Agreement expiry reports/notices are generated

Controls that service agreements are renewed timeously

Reporting to Management of the status of problems

Controls that all logged problems are allocated and solved

Automatically computes expected solution date and time and reports on overdue problems

Enforces solution of problems within a limited period.

Integrated with Advantage  so sales staff can view  status of problems  their accounts

Facilitates flow of information from the service to sales department

Computes Statistics on average times to close problems by technician, problem type, customer & product

Provides a measure of productivity